Refund policy
At NatureNest Supply, we want you to be confident in your purchase. Because of the nature of our products, we are only able to accept returns or exchanges for items that arrive damaged, defective, or incorrect. We do not accept returns for change of mind, size or fit issues, or general dissatisfaction with a product that matches its description.
Before placing an order, please carefully review the product description, photos, and listed dimensions/sizing on the product page. Sizing and dimensions are provided for every item, and we are unable to accept returns or exchanges based on a customer's own measurement, sizing, or fit expectations once an order has been placed.
Eligibility for a Return
We will accept a return only if:
- The item arrived damaged or defective, or
- You received the wrong item, and
- You contact us within 7 days of receiving your order, and
- You provide your order number, proof of purchase, and clear photos of the issue.
Returns or exchange requests made outside these conditions — including but not limited to "I changed my mind," "it doesn't fit," "it's smaller/larger than I expected," or general dissatisfaction — will not be accepted. All sizing and dimension information is listed on the product page prior to purchase, and it is the customer's responsibility to review this information before ordering.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at naturenestsupply@gmail.com with your order number and photos of the issue, so we can evaluate it and make it right.
How to Start a Return
To start a return for a damaged, defective, or incorrect item, contact us at naturenestsupply@gmail.com. Do not send items back before a return has been approved — items sent to us without a prior approved return request will not be accepted.
If your return is approved, we'll provide instructions on how and where to send your item.
Exceptions / Non-Returnable Items
The following cannot be returned under any circumstances:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products (special orders, made-to-order items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
- Items returned due to sizing, fit, or dimension preferences (please review all size charts and dimensions before ordering)
If you have questions about sizing, dimensions, or whether a specific item qualifies for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges except in cases of a damaged, defective, or incorrect item. If your return is approved for one of these reasons, we will either send a replacement or process a refund, at our discretion.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification, regardless of the conditions above (including sizing). To use this right, the item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need to provide proof of purchase. Certain categories (such as perishable goods, custom items, and personal care goods) may still be excluded from this right where permitted under EU law. Contact us at naturenestsupply@gmail.comto exercise this right.
Refunds
Once we receive and inspect your approved return, we'll notify you whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us at naturenestsupply@gmail.com.
Questions
For any return or refund questions, reach out to us at naturenestsupply@gmail.com.